The New Mexico unemployment insurance program helps workers who are currently out of a job and seeking new employment by providing them with temporary financial assistance. In order to claim your benefits, you will need to submit a claim every week to the state.
Weekly claims maintain unemployment eligibility
Once you have been approved to receive unemployment benefits, you will need to submit a weekly certification to show the New Mexico Department of Workforce Solutions that you are following the eligibility requirements for unemployment insurance. You must submit this claim every week that you want to collect UI benefits.
The benefit week runs from Sunday through the following Saturday, and you cannot submit a weekly claim until the week has ended. While the New Mexico unemployment program does not specify the deadline for submitting a weekly claim, you should complete it in a timely manner to avoid payment delays.
When submitting a weekly claim for New Mexico unemployment, you will be asked:
- Did you work during the week?
- Were you offered a job?
- Did you quit your job?
- Were you terminated from a job?
- Did you receive any pension payments?
- Were you available to work more than 20 hours?
- Did you meet the work search activity requirements?
- If you worked, what were your earnings?
- Did you return to work full time?
- Did you earn any income from self-employment?
- How many work search contacts did you make?
- Which companies did you contact?
- How do you plan to search for work this week?
Before submitting your claim, double check all the information you provided for accuracy. It is important to be truthful and not withhold any information in order to receive benefits. If claimants are caught lying or withholding information, it can be considered unemployment fraud in New Mexico.
Remember to continue submitting weekly benefit claims, even if you are going through the appeals process. Not filing a claim may result in a delay or denial of unemployment compensation for each week that you do not file.
How to file weekly claims
There are two ways to file your weekly certification claims: online and by phone. Whenever possible, it is highly recommended that you file your weekly claims online, as it avoids long wait times by phone.
Online
Follow these steps to submit your weekly claim online:
- Visit jobs.state.nm.us
- Click “Log in” at the top right corner of the page
- Select “Individual”
- Log into the Unemployment Insurance and Tax Claims system with the credentials you created when submitting an initial application
- Click “Unemployment Insurance Benefits”
- Click “Start Weekly Certification”
- Answer all questions accurately and honestly
- Review and confirm your options
- Click the “Submit” button
- Write down your confirmation number
If the New Mexico Department of Workforce Solutions needs additional information to process your weekly claim for UI benefits, you will receive a questionnaire.
Phone
If you choose to file your weekly claims by phone, you will need to call the UI operations center and talk to a live representative. You can do this Monday through Friday, 8 a.m. to 4:30 p.m. MST.
How do I know if my weekly claim was successfully submitted?
Once you submit your unemployment claim online or by phone, you will receive a confirmation number. Be sure to write down or print this number for your records.
You can also check the status of your weekly filing by looking at the “Pending Weekly Certifications” section of the online portal.
How to collect payment
When you file for New Mexico unemployment benefits, you can choose to have your payments sent by direct deposit or debit card. If you already signed up for direct deposit or a debit card on a previous claim, the state will use the account information on file to process payments. However, if that information is out of date, you are responsible for correcting it.
If you are filing for unemployment compensation for the first time, you can sign up for direct deposit by selecting it as your payment option in the Unemployment Insurance Tax & Claims system. You will need to provide your bank’s routing number, account number, and account type. It can take up to a week to verify your direct deposit information.
Alternatively, you can choose to receive your benefits on a Wells Fargo Debit Card.
Can I change my preferred payment method?
You can change your preferred payment method at any time on the Unemployment Insurance Tax & Claims system. It’s important to note, however, that you may receive a paper check in the mail while the department processes the update.
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