Kentucky Unemployment Contact Information

Kentucky Unemployment Phone Numbers

You may find yourself needing to connect with a Kentucky unemployment insurance expert by phone. Below are some of the most commonly used and most helpful phone numbers for a Kentucky unemployment claimant.

• General information: 1-502-564-2900
• Specialized services for those with disabilities: 1-800-648-6057
• File an initial unemployment claim: 1-502-875-0442
• Request a payment: 1-877-369-5984
• Office of Employment and Training: 502.564.7456
• An unemployment claim filed on your behalf by an employer: 502-564-2369.
• An unemployment claim for a Kentucky employer when you reside in another state: 502-564-2384
• An unemployment claim that combines wages earned in Kentucky with wages earned in another state: 502-564-3240
• An unemployment claim separation: 502-564-0020
• A federal/military unemployment claim: 502-564-3240
• Overpayment recovery questions: 502-564-2387
• A lien was filed against you because of an unemployment insurance overpayment: 502-564-2387
• A potential or pending appeal: 502-564-3925
• Reporting possible fraudulent unemployment claim, identity theft, or other unemployment benefits fraud: 502-564-2387

Depending on your specific questions and the area of the Kentucky unemployment office you’re trying to contact, you should probably be prepared to wait on hold. If you’re patient and hang in there, you can likely get through to the area you need, and you’ll be able to talk with a customer service representative who can provide assistance.

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Kentucky Unemployment Office Locations

If you’re a Kentucky resident who has lost your job through no fault of your own, your nearest Kentucky unemployment office can be a tremendous resource for a claimant as you establish eligibility, apply for unemployment benefits, search for work and take advantage of re-employment services. It’s important to have the most accurate and up-to-date contact information and physical addresses for the offices nearest to you. This way, you can quickly and easily access the unemployment resources available to you whenever you need them.

Your local Kentucky unemployment office offers many helpful resources you can tap into as you apply for Kentucky unemployment benefits and seek new suitable work opportunities. Visiting your nearest unemployment offices lets you connect with customer service associates who can talk through the specifics of your situation and recommend additional resources and possible next steps. Many job seekers find the experience of talking in person with a qualified professional from the Kentucky unemployment office to be encouraging and a catalyst for additional action that moves them closer to re-employment. It doesn’t hurt to have an idea of your UI benefits amount before you connect with an unemployment office – our Kentucky unemployment calculator can help you calculate your payments.

One important point to note is that you must make an appointment to visit with an associate at any Kentucky unemployment office location. Though representatives are eager to help you, they simply cannot accommodate walk-in claimant requests, so make sure to schedule your appointment before you visit.

The state of Kentucky offers an appointment wizard via its website, which makes scheduling an appointment quick and easy.

Some points to note about your appointment:

• Make sure you bring a photo I.D.
• Also bring two forms of acceptable ID documents, such as a bank statement, utility bill, pay stub, etc. A full list of acceptable ID documents can be found on ky.gov.

Kentucky Career Centers

Kentucky career centers offer a deep and wide array of resources that can be useful to you as you prepare to re-enter the workforce. In addition to unemployment services, you’ll find talent development services including career coaching, resume services, networking groups, and job readiness workshops. Many career centers also make available financial assistance for occupational training in industry sectors that are in high demand.

Kentuckians ages 16 to 24 also may access youth talent development services through many Kentucky career centers – these services help young Kentucky residents through initiatives like internships, career readiness events, career exploration, and even college funding. These are effective programs in helping younger members of the workforce learn more about high-demand industries and potentially set a course for professional success. Youth also may access other programming ranging from interview practice and financial literacy to customer service training and workplace professionalism.

Kentucky career centers play an important role in supporting Kentucky’s valued employers – with services such as recruitment and screening, hiring events, job fairs, providing labor market data, skills assessments, and on-the-job training. These essential services help Kentucky businesses meet their workforce needs for today and build a pipeline of qualified candidates for well into the future.

Information and Documents Needed When You Contact Kentucky Unemployment

Whether you’re talking with a customer service representative in person or over the phone, it’s important to make sure you have all the appropriate information in front of you – this is tremendously helpful in making sure your representative can access information about your claim and help you with your eligibility questions.

First, you’ll need all your relevant claimant information. This includes:

• Your name
• Your physical address
• Your phone number
• Social Security number
• Date of birth
• If you are not a U.S. citizen, you will need to provide your alien registration number

You will also need to provide your reason for losing your job. Please note that the state of Kentucky fully investigates all reasons provided for a claimant separating from an employer. This is an important point to keep in mind – most notably, your reason for losing employment and the reason your employer provides for your separation must be in alignment in order to support your eligibility.

If your reason for losing your job is in conflict with your employer’s reasoning or otherwise disqualifies you from being eligible for UI benefits, you will have the chance to file an appeal. You should also know that your employer will have an opportunity to appeal if they disagree with the eligibility decision regarding your Kentucky unemployment claim.

Additional information and documents:

Employer information

You will need the company/organization name, physical address, and phone number for each place you worked within the last 18 months. In addition, you’ll need to provide your dates of employment and the reason you are no longer with each organization.

If you worked in another state, worked for the federal government, worked for a temporary agency, served in the U.S. military, or worked through a skilled trade union, you’ll need to provide all applicable information about this work as well.

• Unemployment Insurance claimants who do not have access to the Internet or who speak Spanish can call 502-875-0442 Monday through Friday between 7:30 a.m. and 5:30 p.m., Eastern Time, to file their initial claim or reopen claims by telephone. This is not a toll-free number
• To request your bi-weekly benefit check by telephone, call 1-877-3my-kyui or (877) 369-5984 (toll free). You cannot request an Extended Benefits (EB) check over the telephone
• You can use Voice Response Unit (VRU) and a touchtone phone to check the status of your weekly claims. This service is available on Monday through Friday from 7 a.m to 7 p.m, and Sunday 10 a.m to 9 p.m ET
• If you have Unemployment Insurance questions, you can call at 502/564-2900.
• To contact Office of Employment and Training, you can call 502.564.7456 or fax at 502.564.7459
• To contact Kentucky Commission on the Deaf and Hard of Hearing, you can call 1-800-648-6057

Be prepared for long wait times because many people try contacting the staff. Remain patient and you will get through to someone who can assist you with your queries.

Services Available at Kentucky Career Centers

Career centers across the state of Kentucky offer a wide array of services and assistance for Kentucky residents seeking to re-enter the workforce. If you need to access a computer and the Internet, you can do so at a Kentucky career center. If you need a printer, resume-creation software, a telephone, fax machine, copy machine, or access to job listings, you also can find all these resources and tools at your local Kentucky career center.

When it comes to supporting job seekers, Kentucky career centers have trained, professional representatives who can assist you with filing your initial unemployment benefits claim. They can walk you through the process, along with helping you ensure you can provide all the relevant personal identification and job documentation.

Kentucky career centers can help you register as a job seeker, provide relevant career counseling, help you create a compelling resume, and practice your interview skills in preparation for important job interviews.

For disabled job seekers, experts at Kentucky career centers can help with assistive technology and other support services. If you’re considering a career change, professionals at your local Kentucky career center can help you identify skills, strengths, and possible career paths

Develop new skills, such as computer abilities, data entry, typing, spelling, 10-key, math, and more. Kentucky career center staff also can help job seekers with either self-directed or assisted job searches within state and national databases.