Alaska Unemployment Contact Information

Alaska unemployment benefits are available to eligible individuals who have lost their job through no fault of their own. Jobless workers can apply for Alaska unemployment compensation to help cover living expenses while seeking a new job.

There are a lot of rules and eligibility requirements when it comes to collecting Alaska UI benefits, and it’s very common to need help or have questions. When you need to talk to staff at the Alaska unemployment office, you have a variety of contact options.

If you need help with your claim, you can call the claim center nearest you. Staff is standing by to help with your initial Alaska unemployment application, ongoing weekly claims, eligibility issues, and more. If you need help finding a job, you can contact or visit an Alaska Job Center location near you.

Alaska Phone Numbers

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Alaska UI Claim Center Phone Numbers

Claim specialists are available from 10 a.m. to 3 p.m. (AST).

Anchorage area

Claim center: (907) 269-4700

VICTOR: (907) 277-0693

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Fairbanks area

Claim center: (907) 451-2871

VICTOR: (907) 451-6126

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Juneau area

Claim center: (907) 465-5552

VICTOR: (907) 586-4650

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Toll free – ONLY for areas with underserved broadband

Claim centers: (888) 252-2557

VICTOR: (888) 222-9989

Relay Alaska and interpreter services are available at no cost to you.

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VICTOR phone numbers

Call the number closest to your community:

Anchorage (907) 277-0693

Fairbanks (907) 451-6126

Juneau (907) 586-4650

If you are in a remote location that is underserved for broadband internet service, call toll-free: (888) 222-9989.

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What is VICTOR?

VICTOR is the Alaska unemployment automated phone system. Unemployed workers can have their benefits sent straight to their checking or savings account by using VICTOR.

To set up direct deposit, call the VICTOR number for your area. Use a personal PIN, then select option 5 from the menu. VICTOR will guide you through entering your 9-digit routing number and account number, which can be found on a personal check. Choose if you want the money to go into your checking or savings account.

For security reasons, the first time you use the system, you’ll need to verify your banking information through a test transaction. Once everything is verified, usually within two weeks, you can receive your benefits within 24 hours after filing your biweekly claim. Direct deposit is usually faster and more secure than getting your benefits through the mail.

Please note: If you disconnect before VICTOR confirms acceptance of your claim, your responses will go unrecorded and your claim will not receive processing.

Creating your PIN

Your personal identification number (PIN) keeps your identity secure. You’ll be prompted to create your PIN when you first call VICTOR. Choose a four-digit number that you haven’t used before. Your PIN stays the same until you decide to change it. If you don’t know your PIN, reach out to the UI claim center for help. You can change your PIN by following the menu options after calling VICTOR.

Need more help? Contact a Claims Center Monday-Friday (excluding holidays) between 10 a.m. to 3 p.m. (AST)

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Alaska Job Centers

Looking for a new job can be challenging. Sometimes, you may want to talk to someone in person rather than online or by calling one of the Alaska unemployment phone numbers. Fortunately, Alaska Job Centers are available throughout the state.

Visiting an Alaska job center in person can be a valuable experience if you’re seeking employment. By physically visiting the job center, you have the opportunity to meet with career specialists who can assist you in finding job opportunities that match your skills and interests. They can also provide you with resources such as resume building workshops, interview preparation, and access to job listings that may not be available online.

At an Alaska Job Center, you can access a computer to search and apply for work. You can also attend job fairs and meet potential employers face-to-face. Alaska Job Centers help you gain a competitive advantage in your job search and increase your chances of finding the right job for you. Searching for work at a job center also helps you meet the unemployment work search requirements.

Services available at Alaska Job Centers

Alaska Job Centers offer a variety of services to help you determine if a job or career is “right” for you.

Services include:

• Reemployment Services and Eligibility Assessment (RESEA) workshops
• Workshops to enhance your job search, resume, cover letters, networking, and more
• Labor market information that shows high-growth industries and occupations, etc.
• Access to computers and Internet access to browse current jobs listings and submit your resume
• Access to copiers, fax, and phones

If you are interested in additional job training, Alaska Job Centers can provide:

• On-the-job training with private employers
• Aptitude, Skill and Interest Assessment
• Short term training to upgrade or enhance job skills
• Access to apprenticeship opportunities
• Educational and job training services
• Individual Training Account development and ongoing case management support
• Supportive services while you are in training, such as transportation, housing, or childcare assistance

The goal of AlaskaJobs is to ensure Alaskans have access to the information and services provided needed to find new, satisfying employment.

No internet? Call a Job Center toll-free in Alaska: (877) 724-2539.

Alaska Job Centers

Visit a Job Center for help seeking work, job training, and find a variety of resources for advancing your career.

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Contact a Claim Center

Get help with your Alaska unemployment benefits.