Arkansas Unemployment Contact Information

The Arkansas Division of Workforce Services offers several phone numbers to contact their different departments and services.

Arkansas Unemployment Phone Numbers

Information to have when calling the Arkansas Division of Workforce Services

To save time when you call, it’s important to have the following information on hand:

• Your name & mailing address
• Your Social Security Number
• The name & address of your last employer
• The last day you worked & the reason you are no longer working
• Your Personal Identification Number (PIN)
• For weekly claims: The total number of hours worked and gross earnings for the week for which you are making a claim

Unemployment Insurance Service Center

Main phone number: 844-908-2178

Monday-Friday | 8 a.m. – 3:30 p.m.

Unemployment Insurance: If you are calling to file a claim or inquire about your unemployment insurance benefits, you can call the Unemployment Insurance Division at 1-844-908-2178. This line is available from Monday to Friday, from 8:00 am to 3:30 pm.

File Weekly Claims by Phone

ArkLine for Claimants: 501-907-2590

Monday through Friday 6:00 a.m. to 6:00 p.m.

Sunday 12:01 a.m. to 6:00 p.m.

Using ArkLine

By using your touch-tone phone, you can quickly file your weekly claim for benefits. You can also use ArkLine to check the status of your claim.

• To get general information, press 1
• To inquire about your claim, press 2
• To file your weekly claim, press 3

Be aware that phone lines may be busy, and wait times can vary depending on the volume of calls received.

Workforce Services – General Information

For general information about ADWS, call 501-682-2121.

Overpayments

Any questions regarding overpayments can be directed to Benefit Payment Control at 501-682-3241.

Appeals

Appeal Tribunal: 501-682-1063

Board of Review: 501-683-4300

Report Fraud

You are encouraged to report Arkansas unemployment fraud. If you know about someone who is cheating the system, please call the Fraud Hotline at 501-682-1058.

 

---

Arkansas Workforce Center Locations

The state of Arkansas operates over 40 Workforce Job Centers in partnership with American Job Center Network.

Arkansas Workforce Job Centers are a valuable resource for job seekers, especially if you are collecting Arkansas unemployment compensation. With a mission to help people find sustainable employment and connect businesses with qualified workers, these centers provide a range of services and programs to help unemployed individuals find work.

Arkansas Workforce offers job matching services, referral services, training programs, career counseling, and more. With multiple locations throughout the state, Arkansas Workforce Centers provide a highly supportive environment for job seekers.

Training Programs

Arkansas Workforce Division Services provides various training programs that can help you acquire the skills you need to land a job in your chosen field. These training programs are designed to equip you with the technical and soft skills needed to succeed in your desired occupation.

Education

Arkansas Workforce Centers offer a range of education opportunities, including adult education, GED preparation, and vocational and technical training. These opportunities can help you upgrade your skills, obtain a certification, or advance your career.

Interview Skills

Practice your interviewing skills. Preparing for an interview is essential for any job seeker. AWDS offers resources and tools to help you improve your interviewing skills, such as mock interviews, feedback, and tips for answering commonly asked interview questions.

Resume Building

A well-written resume can make a difference in getting the job you want. Arkansas Workforce Division Services offers assistance in creating or updating your resume, including tips on how to tailor it to a specific job listing.

Resource Room

At an Arkansas Workforce Center, you can enjoy free access to computers, internet, printers, and fax machines in the resource room. These resources can help you search for jobs, complete job applications, calculate your weekly benefit amount, file a weekly UI claim, perform work search requirements, and communicate with potential employers. Performing these activities will ensure you maintain your eligibility for Arkansas unemployment benefits.

Connect with Employers

ADWS has a vast network of employers across the state, and it can help you connect with employers hiring in your area. The agency offers job matching services and referrals to job openings that match your skills and qualifications.

Labor Market Information

Learn about occupations currently in demand. Arkansas Workforce Centers provide information about the labor market and occupations that are in high demand. This information can help you identify job opportunities that align with your skills and interests.

Career Readiness Certificate

The Career Readiness Certificate is a nationally recognized credential that verifies your essential workplace skills. Arkansas Workforce Division Services offers assessments to measure your skills and provide training and support to help you earn your Career Readiness Certificate.

Job Fairs

Arkansas Workforce Division Services hosts job fairs and hiring events throughout the year. These events provide an opportunity for job seekers to meet with potential employers, learn about job openings, and make valuable connections in their industry.

In addition to the services listed above, Arkansas Workforce Division Services offers a variety of programs and services to assist job seekers, including financial aid, supportive services, and on-the-job training.

Mobile Workforce Centers

The state of Arkansas operates a fleet of Mobile Work Centers to better serve Arkansas workers. These Mobile Workforce Centers have been highly successful in meeting the needs of Arkansans, especially those who live in rural areas with limited access to workforce services.

The five large units, four RVs, and one trailer, along with four “mini” mobile units, have full internet connectivity, computers, printers, copiers, and helpful staff.

One of the unique features of these Mobile Workforce Centers is the Jobs Application with Speech (JAWS) software, which provides assistance to individuals who are visually impaired or have other disabilities. Most of the mobile units are also handicapped-accessible, making it easier for individuals with disabilities to access the services offered.

The Mobile Workforce Centers have also been instrumental in supporting reentry activities by helping individuals who are incarcerated, recently released, or within 30 days of release.

The units assist with AJL information and registration, job search, resume creation, mock interviews, and information on careers and small businesses. The Quick Guide provided to individuals 30 days to release provides a snapshot of how much preparation is needed to take the Career Readiness Certification assessment and if there is a need for additional help through the Key Train modules or a referral to Adult Education.

In addition to providing workforce services to individuals, the Mobile Workforce Centers are often requested for job fairs, hiring events, conferences, and other events so attendees can receive and/or learn more about ADWS services. Training sessions, interviews, workshops, and assessments have also been held on the mobile units.

The Arkansas Mobile Workforce Centers have been a valuable resource for individuals, communities, and employers throughout the state. By providing accessible and convenient workforce services, the Mobile Workforce Centers have helped countless Arkansans find employment.

You can fill out a request form to have an Arkansas Mobile Workforce Center visit your area.