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Visit a New Mexico Workforce Connection Center
To claim unemployment benefits in New Mexico, you must complete an application. This can be submitted online at jobs.state.nm.us or by calling the New Mexico Department of Workforce Solutions.
Applying for New Mexico unemployment benefits online
To apply for benefits online, you can create an account with the New Mexico Workforce Connection system by visiting jobs.state.nm.us.
How to create a jobs.state.nm.us account
Once there, click “Individual” and then “Create Account/Login.” If you’ve created an account in the past, you will need to log in using your credentials. If you need to create a new account, click the “Create Account” button.
You will need to be prepared to:
- Create a username
- Provide your full name
- Enter your email address
- Input your cell phone number
- Select your preferred notification method
- Pick your preferred language
After you create an account, you will be taken to a My Workspace page. Click the “Unemployment Insurance” button under the Quick Menu on the right-hand side of the page. Then, click the “Apply for Benefits” link.
Applying for New Mexico unemployment benefits by phone
You can also file for unemployment insurance benefits by phone by calling the New Mexico Department of Workforce Solutions UI Operations Center. You can do so Monday through Friday, 8 a.m. to 4:30 p.m. MST.
Information needed to file for benefits
When filing a new claim for unemployment insurance, whether online or by phone, you’ll need to supply the following information:
- Your Social Security Number
- The mailing address and phone number of all employers you worked for in the past 18 months
- The start and end dates of your last job
- Reason for job separation
- Work authorization number and expiration date, if you’re not a U.S. citizen
- The total amount of money you earned before any deductions were taken out if you worked the week of your claim.
Verifying your identity for unemployment benefits
New Mexico will verify identity for unemployment benefits through a multi-step process. When you apply for benefits, you must provide your Social Security number and other personal information. The New Mexico Department of Workforce Solutions then verifies this information by cross-checking it with government databases and other sources.
In addition, you may be required to submit additional documentation to verify your identity, such as a driver’s license, state ID card, or passport.
New Mexico also uses a system called ID.me to verify the identity of each UI claimant. This system requires applicants to provide a government-issued ID and take a selfie to confirm their identity.
What to do after submitting an initial application for Nevada unemployment insurance
Once you’ve filed your initial claim for New Mexico unemployment insurance benefits, you’ll need to file a weekly claim in order to receive benefits. You’ll also need to register for work with the New Mexico Workforce Connection system within 14 days of filing your initial claim for benefits.
Unemployed workers receiving New Mexico unemployment compensation are required to contact two different employers each week to maintain their eligibility for benefits. You will need to keep track of this information, including the date and contact information, and submit it with your weekly claim.
How to register for work
To register for work in the state of New Mexico, you will need to register as a job seeker at jobs.state.nm.us. This can be done by following the same process for creating an account to file your application for UI benefits.
It’s important to note, however, that you will be asked to create a separate username and password for the Workforce Connection System. You will use these credentials to search and apply for jobs, and you will use your Unemployment Insurance and Tax Claims portal login information to file weekly claims.
Why would a UI application be denied?
There are several reasons why a claimant may be denied unemployment benefits in New Mexico. Some of the most common reasons include:
- Ineligibility: Not everyone is eligible for unemployment benefits. To qualify, you must have lost your job through no fault of your own and be able and available to work. If you quit your job or were fired for misconduct, you may not be eligible for benefits.
- Insufficient work history: To qualify for benefits, you must have worked a certain amount of time and earned a minimum amount of wages during a specific period, known as the “base period.” If you haven’t worked enough or earned enough during this time, you may be denied benefits.
- Inaccurate or incomplete information: If you provide inaccurate or incomplete information on your application, your claim may be denied.
- Failure to meet job search requirements: In New Mexico, you’re required to actively seek work while receiving unemployment benefits. If you fail to meet these requirements, your benefits may be denied.
- Refusal of suitable work: If you refuse an offer of suitable work while receiving benefits, your claim may be denied.
What happens if my unemployment application is denied?
If you are denied unemployment benefits, you will receive a Determination Notice explaining why. If you disagree with the department’s decision, you can file an appeal and explain why you believe your benefits were denied in error in front of an administrative law judge.
When will I start receiving UI benefits?
The first week you submit a claim for unemployment benefits is known as the “waiting week.” You will not receive payment for the waiting week, but you still must meet all the state’s eligibility requirements.
Once your waiting week is over and you submit a claim for your second week of unemployment benefits, you should receive payment within a few business days.
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