Oregon Unemployment Contact Information

Central Administrative Office

Oregon Employment Department
875 Union St. NE
Salem, OR 97311
Hours of Operation
8:00 AM – 5:00 PM

Phone: 503-947-1394
Fax: 503-947-1472
TTY: 7-1-1

Oregon Unemployment Phone Numbers

For questions about your Oregon unemployment application or eligibility for UI benefits, please call the Unemployment Insurance Call Center.

• Bend, Madras, Prineville, Redmond – 541-388-4066
• Dallas, Salem local area – 503-375-7900
• Newberg, Portland, Woodburn – 503-224-0405
• Metro / NW Oregon Portland – (503) 292-2057 and Salem – (503) 947-1500
• Eastern / Central Oregon – Bend (541) 388-6207
• All other locations – (877) 345-3484/(800) 982-8920
• UI Center – 97309-5068

For information regarding Overpayments of Unemployment Insurance: Call: 1-800-553-5396.

The Oregon Unemployment Insurance call center is presently experiencing very high call volumes.  This has resulted in busy signals and longer hold times.  Hang up and try to call the local area phone number for the call center.  If you continue to receive a busy signal, please wait several hours before attempting contact again.  Do not call repeatedly within a short span of time.  You will have a better chance of getting through if you call later in the week and later in the day.

Weekly Claim Phone Numbers

Here are the numbers to call if you want to file a weekly claim over the phone.

• Toll Free: (800) 982-8920
• Portland Area: (503) 224-0405
• Greater Salem Area: (503) 375-7900
• Eastern/Central Oregon/Bend: (541) 388-4066
• TTY Relay Service 711

More Oregon Unemployment Weekly Claim Phone Numbers

Unemployment Fraud Hotline

To report Oregon unemployment fraud, call: (877) 668-3204 or use the Fraud reporting form.

Oregon Unemployment Appeals – Phone Numbers

• Portland: (503) 292-2057
• Salem: (503) 947-1500
• Bend: (541) 388-6207?
• Toll Free: (877) 345-3484
• Fax: (503) 947-1335

Learn more about the Oregon unemployment appeal process.

Tips for calling the Oregon Employment Department on the phone

If you are experiencing difficulty with your UI claim, the Oregon Employment Department can help you over the phone. Here are some helpful tips:

Call at different times throughout the day, as phone lines tend to be busy. The best times to call are early morning or early afternoon. However, due to high call volume, callbacks are not available. If you are not in the phone queue by 3 p.m., your call may not be answered before the phone lines close for the day.

Call throughout the week. Mondays and Fridays tend to have the highest call volume, and Wednesdays can be busy if there is a bank or federal holiday on a Monday.
Know the Contact Center hours. The Contact Center is available Monday through Friday from 8 a.m. to 5:30 p.m. and can be reached at 877-345-3484.

Listen to the menu options. Choosing the correct option at the beginning can help direct your call to the appropriate claims specialist, reducing your wait time.

Use the Contact form. If you are unable to reach a claims specialist by phone or prefer not to wait on hold, you can submit a ticket. However, it may take several weeks for a claims specialist to contact you, so make sure your phone can accept unknown calls and has voicemail to receive messages.

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Oregon WorkSource Centers

WorkSource Oregon does not charge any fee and all services are provided free of cost. Some of the services provided by WSO are:

• WSO provides assistance for military veterans
• WSO provides resume and cover letter resources
• You can also prepare for future interviews in a WSO center
• You can receive regularly updated job-opening information
• WSO provides skill and career assessment services
• You can seek help with WSO if you lost your job due to foreign trade
• The centers also provide specialized services for migrant workers, seasonal workers, and people with disabilities
• You can also access materials such as books, self-help guides, and videos relating to career building activities
• The WSO center also hosts local training providers, which includes skills building and job training

Here are the addresses and phone numbers of Oregon job centers where you can get help in person. Please note: These job centers are designed to help with your job search, not with your employment claim. If you need help with your UI claim, call the Claim Center instead.

Services available

WorkSource Oregon provides a large variety of services and resources to aid in your career development and job search.

Visit an Oregon unemployment office in person and take advantage of the following:

Job search assistance: WorkSource Oregon provides job seekers with assistance in finding suitable employment opportunities. Access a variety of job search tools, including online job boards, job fairs, and networking events. Staff members are standing by to provide guidance on creating resumes and cover letters, conducting effective job searches, and interviewing techniques. They can also provide referrals to employers who are hiring in specific industries.

Oregon unemployment work search requirements: Individuals receiving unemployment benefits in Oregon are required to conduct a certain number of job searches each week. These unemployment offices can provide job search assistance to meet the requirements, including helping you identify job openings, assisting with job applications, and providing information on job training opportunities.

Career exploration: WorkSource Oregon offers a range of career exploration tools and resources to help you identify potential career paths based on their interests, skills, and values. Staff can provide information on job trends, industry forecasts, and wage projections for various occupations, and can offer advice on how to prepare for and enter specific careers.

Skills assessments: Take advantage of skills assessments that help you identify your strengths and areas for improvement. These assessments can include aptitude tests, interest inventories, and skills assessments to help determine which careers are a good fit for a person’s abilities and interests.

Connect with local businesses: Connect with local businesses by providing access to job listings, hiring events, and referrals to employers. They can also provide information on local labor market trends and demand for certain skills.

Resume building: Get assistance in creating and improving resumes, cover letters, and other job application materials. They can offer guidance on how to tailor application materials to specific job postings and industries.

Skills workshops: WorkSource Oregon offers a range of skills workshops to help job seekers improve their employability. These workshops can cover a variety of topics, including resume writing, interview skills, networking, and basic computer skills.

Access to free equipment: Enjoy free access to equipment such as copiers, fax machines, phones, and the internet to job seekers. This can be particularly helpful if you don’t have access to these resources at home.

Job training: The state of Oregon offers job training programs to help individuals acquire new skills and improve their employability. These programs can include vocational training, apprenticeships, and on-the-job training.

Apprenticeships: Find apprenticeship programs in various industries. These programs offer hands-on training and mentorship opportunities for individuals looking to start a career in a skilled trade.

Continuing education: Oregon offers continuing education opportunities, including certificate programs and degree programs at local colleges and universities. They can also provide guidance on financial aid and scholarships.

Adult basic education: Individuals can sign up for adult basic education classes to improve their literacy and numeracy skills. Classes include basic math and reading, as well as English language learning classes for non-native speakers.

With WorkSource Oregon’s help, you can develop job search skills and learn how to remain competitive in the job market.

Information to have when contacting an Oregon unemployment office

When you contact Oregon Unemployment, it’s important to have certain information readily available to ensure a smoother process. Here are some information you should have on hand:

• Your Social Security number
• Your Personal Identification Number (PIN)
• Your Customer Identification Number (CID)
• Your contact information, including your mailing address, email address, and phone number
• Employment history for the past 18 months, including the names and addresses of employers, dates of employment, and wages earned
• Information about any retirement pay you are receiving or will be receiving
• Information about any other income you are receiving, such as severance pay or workers’ compensation
• Your bank account information if you choose to sign up for direct deposit
• Any work search information you have, such as job applications, interviews, and job contacts

Having this information available will help Oregon unemployment staff assist you more efficiently and accurately.