For specific questions about Iowa unemployment insurance claims call 866-239-0843, use the Iowa unemployment online help request form, or visit your nearest IowaWORKS Center.
Phone support is available at 866-239-0843 for all Iowa unemployment questions and issues.
Customer service hours: 8:00 am – 4:30 pm, Monday-Friday (excluding state holidays).
Iowa Unemployment Phone Numbers
| wdt_ID | Department | Phone Number |
|---|---|---|
| 1 | Iowa Unemployment Benefits | (866) 239-0843 |
| 2 | Weekly Claims Support | (866) 239-0843 |
| 3 | Appeals (in Iowa) | (800) 532-1483 |
| 4 | Appeals (outside Iowa) | (800) 247-5205 |
| 5 | Appeals (Des Moines local) | (515) 281-3747 |
| 6 | Appeals (fax) | (515) 478-3528 |
| 7 | Report Fraud (fax) | (515) 281-9033 |
| 8 | Iowa Labor Division | (515) 242-5870 |
| 9 | Iowa Unemployment Tax | (888) 848-7442 |
You can reach the main support line for help with your initial unemployment application or when you need to filing a weekly claim.
Appeals
If you wish to appeal a decision, you can fax your request to (515) 478-3528. If you need to speak with someone about your appeal, you can choose between three different phone numbers. For Iowa residents in Des Moines, call (515) 281-3747. Otherwise, Iowa residents should call (800) 532-1483. If you live outside Iowa, call (800) 247-5205.
Fraud
Do you know someone who is illegally collecting unemployment compensation? You can report Iowa unemployment fraud by faxing your information to (515) 281-9033. This helps make sure UI benefits are given to those who truly deserve them.
Iowa Unemployment Office Locations
For help with an unemployment claim or with your job search, visit your nearest IowaWORKS Center. These job centers offer a resource room with computers, fax machines, and more, along with resume help, job interview assistance, and a variety of job training opportunities. You can use the computers to file weekly claims and document your required work search activities, which are necessary for meeting Iowa’s ongoing eligibility requirements for unemployment.
| wdt_ID | Name | Location | Phone | Center Hours |
|---|---|---|---|---|
| 1 | IowaWORKS Center - Ames | 515 Douglas Avenue Ames Public Library Ames, IA 50010 |
515-725-5495 | Mondays 9:30am -3:30pm |
| 2 | IowaWORKS Center - Cedar Rapids | 4444 First Avenue NE Suite 436 Cedar Rapids, IA 52402 |
319-365-9474 | 8:00 to 4:30 Mon., Tues., Thurs and Fri; 9am to 4:30pm Wed. |
| 3 | IowaWORKS Center - Council Bluffs | 300 West Broadway Suite 13 Council Bluffs, IA 51503 |
712-352-3480 | Mon, Tue, Thur, Fri 8:30am - 4:30pm; Wed 9:00am - 4:30pm |
| 4 | IowaWORKS Center - Creston | 215 North Elm Creston, IA 50801 |
641-782-2119 | Mon-Tue-Thu-Fri 8:30am-4:30pm, Wed 9:00am-4:30pm |
| 5 | IowaWORKS Center - Davenport | 1801 East Kimberly Road Suite A Davenport, IA 52807 |
563-445-3200 | 8:00 am - 4:30pm M, Tu, Th, F; 9am - 4:30pm W |
| 6 | IowaWORKS Center - Decorah | 312 Winnebago Street Suite A Decorah, IA 52101 |
563-382-0457 | 8:30am - 4:30pm M-T-TH-F; 9:00am-4:30pm W |
| 7 | IowaWORKS Center - Denison | 504 Hwy 39 N Denison, IA 51442 |
712-792-2685 | 8:30am - 4:30pm Mon, Tue, Thur, Fri; 9am - 4:30pm Wed |
| 8 | IowaWORKS Center - Des Moines | 200 Army Post Road Suite 44 Des Moines, IA 50315 |
515-281-9619 | 8:30am - 4:30pm Mon/Fri, 8:30-6:30 Tue/Thur 9:00am - 4:30pm Wed |
| 9 | IowaWORKS Center - Dubuque | 680 Main Street 2nd Floor; NICC Town Clock Center for Professional Development Dubuque, IA 52001-6818 |
563-556-5800 | 8:30 AM - 4:30 PM M,T,Th,F: 9:00AM - 4:30PM Wed |
| 10 | IowaWORKS Center - Fort Dodge | 3 Triton Circle Fort Dodge, IA 50501-5729 |
515-576-3131 | Mon - Tue - Thur- Fri 8:00am - 4:30pm, Wed 9:00am - 4:30pm |
| 11 | IowaWORKS Center - Iowa City | 1700 South 1st Avenue Suite 11B Iowa City, IA 52240-6036 |
319-351-1035 | Mon,Tues, Thurs & Fri.8:30 am - 4:30 pm Wed.9-4:30 |
| 12 | IowaWORKS Center - Marshalltown | Southgate Plaza- 101 Iowa Avenue West Suite 200 Marshalltown, IA 50158 |
641-754-1400 | Mon-Tue-Thu-Fri 8:30am - 4:30pm, Wed 9:00am - 4:30pm |
| 13 | IowaWORKS Center - Mason City | 600 South Pierce Avenue Mason City, IA 50401 |
641-422-1524 | Mon, Tue, Th, Fri 8:30am - 4:30pm |
| 14 | IowaWORKS Center - Ottumwa | 15260 Truman Street Indian Hills Community College - North Campus Ottumwa, IA 52501 |
641-684-5401, ext. 40018 | 8:30am - 4:30pm Mon, Tue, Thu, Fri; 9am - 4:30pm Wed |
| 15 | IowaWORKS Center - Postville | 235 W. Tilden St Postville, IA 52162 |
563-382-0457 | Monday, 9:30 a.m. to 3:00 p.m |
| 16 | IowaWORKS Center - Sioux City | 2508 4th Street Sioux City, IA 51101 |
712-233-9030 | 8:00am - 4:30pm Monday, Tuesday, Thursday, Friday; 9:00am - 4:30pm Wednesday |
| 17 | IowaWorks Center - Spencer | 217 W 5th Street Spencer, IA 51301-1087 |
712-262-1971 | M, T, Th, F 8:00am-4:30pm W 9:00am-4:30pm |
| 18 | Waterloo IowaWORKS | 3420 University Avenue Waterloo, IA 50701 |
319-235-2123 | Mon-Tue-Thu-Fri 8:30 - 4:30pm, Wed 9:00-4:30pm |
| 19 | IowaWORKS Center - Burlington | 550 S. Gear Avenue Suite 35 West Burlington, IA 52655 |
319-753-1671 | 8:30am- 4:30pm M, Tu, Thur, Fri; Wed 9am - 4:30pm |
IowaWorks Centers are local offices where Iowa residents can get help with employment and training services. These centers offer a range of resources for job seekers, including help with resumes, job searches, and training programs. They also provide information and assistance related to unemployment benefits. If you’re looking for a job or need help with unemployment claims in Iowa, visiting an IowaWorks Center can be a helpful step.
Services available include:
- Job Listings – Access to current job openings and employer information.
- Resume Assistance – Help with creating or updating your resume.
- Career Counseling – Guidance on choosing a career path or changing careers.
- Training Programs – Information on available training and educational programs to boost your skills.
- Computer Access – Computers and internet for job searching and applications.
- Unemployment Assistance – Help with filing or managing unemployment claims.
- Workshops – Various workshops on job search strategies, interview skills, and more.
- Employer Services – Help for employers to find suitable candidates for job openings.
- Veterans Services – Specialized services for military veterans looking for work.
- Labor Market Information – Data and trends about the job market in your area.
These services aim to help job seekers and employers make the most of the employment resources in Iowa.
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