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Iowa Unemployment Contact Information

Iowa Unemployment Benefits

For specific questions about Iowa unemployment insurance claims call 866-239-0843, use the Iowa unemployment online help request form, or visit your nearest IowaWORKS Center.

Phone support is available at 866-239-0843 for all Iowa unemployment questions and issues.

Customer service hours: 8:00 am – 4:30 pm, Monday-Friday (excluding state holidays).

Iowa Unemployment Phone Numbers

wdt_ID Department Phone Number
1 Iowa Unemployment Benefits (866) 239-0843
2 Weekly Claims Support (866) 239-0843
3 Appeals (in Iowa) (800) 532-1483
4 Appeals (outside Iowa) (800) 247-5205
5 Appeals (Des Moines local) (515) 281-3747
6 Appeals (fax) (515) 478-3528
7 Report Fraud (fax) (515) 281-9033
8 Iowa Labor Division (515) 242-5870
9 Iowa Unemployment Tax (888) 848-7442

You can reach the main support line for help with your initial unemployment application or when you need to filing a weekly claim.

Appeals

If you wish to appeal a decision, you can fax your request to (515) 478-3528. If you need to speak with someone about your appeal, you can choose between three different phone numbers. For Iowa residents in Des Moines, call (515) 281-3747. Otherwise, Iowa residents should call (800) 532-1483. If you live outside Iowa, call (800) 247-5205.

Fraud

Do you know someone who is illegally collecting unemployment compensation? You can report Iowa unemployment fraud by faxing your information to (515) 281-9033. This helps make sure UI benefits are given to those who truly deserve them.

 


Iowa Unemployment Office Locations

For help with an unemployment claim or with your job search, visit your nearest IowaWORKS Center. These job centers offer a resource room with computers, fax machines, and more, along with resume help, job interview assistance, and a variety of job training opportunities. You can use the computers to file weekly claims and document your required work search activities, which are necessary for meeting Iowa’s ongoing eligibility requirements for unemployment.

wdt_ID Name Location Phone Center Hours
1 IowaWORKS Center - Ames 515 Douglas Avenue
Ames Public Library
Ames, IA 50010
515-725-5495 Mondays 9:30am -3:30pm
2 IowaWORKS Center - Cedar Rapids 4444 First Avenue NE
Suite 436
Cedar Rapids, IA 52402
319-365-9474 8:00 to 4:30 Mon., Tues., Thurs and Fri; 9am to 4:30pm Wed.
3 IowaWORKS Center - Council Bluffs 300 West Broadway
Suite 13
Council Bluffs, IA 51503
712-352-3480 Mon, Tue, Thur, Fri 8:30am - 4:30pm; Wed 9:00am - 4:30pm
4 IowaWORKS Center - Creston 215 North Elm
Creston, IA 50801
641-782-2119 Mon-Tue-Thu-Fri 8:30am-4:30pm, Wed 9:00am-4:30pm
5 IowaWORKS Center - Davenport 1801 East Kimberly Road
Suite A
Davenport, IA 52807
563-445-3200 8:00 am - 4:30pm M, Tu, Th, F; 9am - 4:30pm W
6 IowaWORKS Center - Decorah 312 Winnebago Street
Suite A
Decorah, IA 52101
563-382-0457 8:30am - 4:30pm M-T-TH-F; 9:00am-4:30pm W
7 IowaWORKS Center - Denison 504 Hwy 39 N
Denison, IA 51442
712-792-2685 8:30am - 4:30pm Mon, Tue, Thur, Fri; 9am - 4:30pm Wed
8 IowaWORKS Center - Des Moines 200 Army Post Road
Suite 44
Des Moines, IA 50315
515-281-9619 8:30am - 4:30pm Mon/Fri, 8:30-6:30 Tue/Thur 9:00am - 4:30pm Wed
9 IowaWORKS Center - Dubuque 680 Main Street
2nd Floor; NICC Town Clock Center for Professional Development
Dubuque, IA 52001-6818
563-556-5800 8:30 AM - 4:30 PM M,T,Th,F: 9:00AM - 4:30PM Wed
10 IowaWORKS Center - Fort Dodge 3 Triton Circle
Fort Dodge, IA 50501-5729
515-576-3131 Mon - Tue - Thur- Fri 8:00am - 4:30pm, Wed 9:00am - 4:30pm
11 IowaWORKS Center - Iowa City 1700 South 1st Avenue
Suite 11B
Iowa City, IA 52240-6036
319-351-1035 Mon,Tues, Thurs & Fri.8:30 am - 4:30 pm Wed.9-4:30
12 IowaWORKS Center - Marshalltown Southgate Plaza- 101 Iowa Avenue West
Suite 200
Marshalltown, IA 50158
641-754-1400 Mon-Tue-Thu-Fri 8:30am - 4:30pm, Wed 9:00am - 4:30pm
13 IowaWORKS Center - Mason City 600 South Pierce Avenue
Mason City, IA 50401
641-422-1524 Mon, Tue, Th, Fri 8:30am - 4:30pm
14 IowaWORKS Center - Ottumwa 15260 Truman Street
Indian Hills Community College - North Campus
Ottumwa, IA 52501
641-684-5401, ext. 40018 8:30am - 4:30pm Mon, Tue, Thu, Fri; 9am - 4:30pm Wed
15 IowaWORKS Center - Postville 235 W. Tilden St
Postville, IA 52162
563-382-0457 Monday, 9:30 a.m. to 3:00 p.m
16 IowaWORKS Center - Sioux City 2508 4th Street
Sioux City, IA 51101
712-233-9030 8:00am - 4:30pm Monday, Tuesday, Thursday, Friday; 9:00am - 4:30pm Wednesday
17 IowaWorks Center - Spencer 217 W 5th Street
Spencer, IA 51301-1087
712-262-1971 M, T, Th, F 8:00am-4:30pm W 9:00am-4:30pm
18 Waterloo IowaWORKS 3420 University Avenue
Waterloo, IA 50701
319-235-2123 Mon-Tue-Thu-Fri 8:30 - 4:30pm, Wed 9:00-4:30pm
19 IowaWORKS Center - Burlington 550 S. Gear Avenue Suite 35
West Burlington, IA 52655
319-753-1671 8:30am- 4:30pm M, Tu, Thur, Fri; Wed 9am - 4:30pm

IowaWorks Centers are local offices where Iowa residents can get help with employment and training services. These centers offer a range of resources for job seekers, including help with resumes, job searches, and training programs. They also provide information and assistance related to unemployment benefits. If you’re looking for a job or need help with unemployment claims in Iowa, visiting an IowaWorks Center can be a helpful step.

Services available include:

  • Job Listings – Access to current job openings and employer information.
  • Resume Assistance – Help with creating or updating your resume.
  • Career Counseling – Guidance on choosing a career path or changing careers.
  • Training Programs – Information on available training and educational programs to boost your skills.
  • Computer Access – Computers and internet for job searching and applications.
  • Unemployment Assistance – Help with filing or managing unemployment claims.
  • Workshops – Various workshops on job search strategies, interview skills, and more.
  • Employer Services – Help for employers to find suitable candidates for job openings.
  • Veterans Services – Specialized services for military veterans looking for work.
  • Labor Market Information – Data and trends about the job market in your area.

These services aim to help job seekers and employers make the most of the employment resources in Iowa.

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