Colorado Unemployment Contact Information

 

If you are an unemployed worker and need help finding work or have questions regarding your Colorado unemployment insurance benefits, Workforce Center staff is standing by to assist you. Call the a Colorado unemployment for help with your UI benefits or job search.

Colorado Unemployment Phone Numbers

At times you just have to talk to a live person to get answers to your questions. In that case, you can call to the following numbers as per your queries.

Equal Opportunity

• U.S. Equal Employment Opportunity Commission (EEOC) enforces federal antidiscrimination laws:  1-800-669-4000 (toll free)
• Colorado Division of Civil Rights enforces Colorado antidiscrimination law: 303-894-2997
• If you believe that the UI Program discriminated against you on a claim, contact the Equal Employment Opportunity Commission at 1-800-669-4000

Did your mailing address or telephone number change?

If your mailing address or telephone number changes, you may report the change by calling MyUI+ at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area). You can also log into to your online account to update the address.

Be prepared for long wait times because many people try to get through someone who can assist with unemployment claim questions. Even though it’s frustrating to wait so long, be polite to the person you get connected to and they will help you in every possible way.

How can call center agents help?

The Colorado Department of Labor and Employment call center phone number is 303-536-5615, and it can be reached from Monday through Friday between the hours of 8 AM to 4 PM.

Call center agents are available to help with your unemployment claim, navigating the MyUI+ website, and any specific problems or questions. For example, you can contact the call center if you entered incorrect personal information when you submitted your Colorado unemployment application. Or, if you made a mistake when filing your Colorado unemployment weekly claim.

While call center agents work hard during open hours to provide customer service and answer any questions you may have, please note that the call center has a very high daily volume of callers. You may experience long hold times or a busy signal. If you have trouble getting through to a call center agent, please hang up and try again later.

Many questions about the Colorado unemployment insurance program can be answered on ColoradoUI.gov and the UI Daily Dashboard. Please see if your questions can be resolved on one of these pages before attempting to call an agent for assistance.

Also, please note that you do not need to contact the Colorado unemployment call center phone line for any of these reasons:

• Report Colorado unemployment fraud, including identity theft. A fraud alert should be reported using the form on ColoradoUI.gov. There is a separate form for an individual fraudulent unemployment claim and employer fraud.
• Ask for a copy of your 1099-G tax form. You can do this on ColoradoUI.gov.
• Address a Program Integrity Hold on your account. Instead, fill out your Program Integrity Holds form on the website.
• Questions about your employer account. The call center cannot address these questions. Here is the Colorado unemployment phone number you should call instead:
  • Denver Metro: 303-318-9100
  • Toll Free: 1-800-480-8299

Information to have ready when you call:

Before you call a Colorado unemployment phone number, be proactive and gather all the information you will need to provide. Have all the information you may be asked to give right in front of you before calling so that you can avoid having to scramble for the information during the phone call or being forced to call again later.

Here are some examples of relevant information and documents you should collect prior to your phone call:

• Social Security number
• Current address (both residential and mailing, if they differ)
• Phone Number
• Date of Birth
• Email Address
• Bank Account and Routing number (if you want to set up direct deposit)
• Alien Registration number and Work Authorization Card/Document number (if you are not a United States citizen)
• Union name, address, local number, phone number, and contact person (if you are a Union member)
• DD 214 Member 4 form (if you were in the United States military)
• SF-8 or SF-50 form (if you were a federal government employee)
• Tax forms 1040, 1065, 1120, or 1120A (if you were self-employed, an independent contractor, or a gig worker)
• Information about your Employment History during the last 18 months, including the following:
  • Names, addresses and phone numbers of all employers
  • Start and end date of each job
  • Return to work date (if applicable)
  • Reasons why each of your jobs ended
  • Salary or Rate of Pay for each job
  • Tax documents
  • Amount of any additional income and date it was paid to you

Visiting a Colorado Workforce Center in Person

Sometimes, issues with your Colorado unemployment insurance benefit problems cannot be solved over the phone. Or, you may want to visit a Workforce Center to take advantage of the unemployment services available to you. For help with a UI benefits claim or finding a new job, you can visit a Colorado unemployment office location in person. There are Workforce Centers across the state of Colorado to serve job seekers, employers, and employees by providing a wide array of employment and training services at no charge. To estimate your weekly payment, you can use the Colorado unemployment calculator.

Colorado Unemployment Office Locations

By Appointment Only

For assistance with filing a new claim, accessing your claim, or any technical support questions that can’t be answered over the phone or online, you can schedule an appointment to meet with a Colorado Department of Labor and Employment representative at the Unemployment Insurance lobby.

You can request an appointment on the CDLE website. Once you use the tool to request your appointment, you will get a phone call or email to schedule it.

The online tool to request an Unemployment Insurance lobby appointment is different from the tool for scheduling an in-person ID.me appointment. If you need to set up an ID.me appointment, schedule a callback with the Virtual Agent or choose from the list of Colorado unemployment phone numbers. A representative will call you to schedule your ID.me in-person appointment.

Lobby Has a Phone for Scheduling an In-Person Appointment

Alternatively, you can also use the telephone in the Unemployment Insurance lobby to schedule an appointment to talk with a Colorado Department of Labor and Employment representative.

After you request an appointment using the telephone, you will be emailed important instructions. Make sure you read the instructions thoroughly and follow all of them or else you may not be admitted to your appointment.

Please note that walk-ins are not allowed. The Unemployment Insurance lobby is not open to the public. If you do not have an appointment, you will not be allowed to enter the building.

Services Available at Colorado Workforce Centers

A variety of employment services are available at every Colorado Workforce Center. These services are entirely free of charge and open to anyone receiving Colorado unemployment benefits. They are there to help you with your job hunt and becoming reemployed.

There are many resources at your disposal to help you find a new job while getting unemployment compensation. Staff is on hand to help you find suitable work, create a plan for reemployment, fulfill your Colorado work search requirements, develop interviewing and resume writing skills, and more.

Here are some examples of employment services you can take advantage of at your local Colorado Workforce Center:

• Career Counseling: Expert counseling staff are available to evaluate your experience, education, and skills to guide you toward finding suitable work.
• Job Training: Some Colorado Workforce Centers offer limited classroom and hands-on job training or funding to help you afford an external training program that will lead to you becoming employed.
• Job Board Listings: There are job opportunities posted on the online job board as well as in-person at Colorado Workforce Centers.
• Job Recruitment: Employers often hold job recruitment events to find workers.
• Job Referrals: After assessing your skills, education, and experience, you can get a staff referral to apply for a suitable job.
• Free Computer and Internet Access: Colorado Workforce Centers are equipped with computers, printers, phones, high speed internet, and more technology devices that you may need to use as part of your work search.
• Tax Credits and Training Reimbursements for Employers: Employers who work with Colorado Workforce Centers to find and train new employees can get tax credits and be reimbursed for any training costs. This incentivizes employers to hire talent from within the Workforce Center.

When you visit a Colorado Workforce Center, you can choose self-service or get assistance from Colorado unemployment staff, depending on your own needs and preferences.