North Carolina Unemployment Contact Information

Sometimes you need to talk to a live person to get answers to your questions. Below are the NC Unemployment Insurance Contacts.

Telephone help is available Monday through Friday, 8:00 a.m. to 5:00 p.m.

NC Unemployment Phone Numbers

Be prepared for long wait times because a lot of people are trying connective to NC unemployment staff.

Unemployment Claims – 888-737-0259

For help with your NC unemployment benefits, call the Customer Support Center Monday-Friday, 8:00 a.m. to 5:00 p.m. Staff can help answer your questions and check the status of your claim.

Weekly Claims

You are strongly encouraged to file your weekly claim online. However, if you don’t have access to a computer, you can call the Customer Support Center at 888-737-0259 and someone will help you.

Report Fraud

If you know someone who is committing unemployment fraud, you can report it by calling the Fraud Hotline at 919-701-3543, Mon-Fri, 8 am to 5 pm.

Information to have when you call the Claims Center

For the fastest assistance, it helps to have the following information ready when you call.

• Your Social Security number
• Details about any separation, vacation, or severance pay
• Information on any retirement pay
• Banking details for direct deposit
• Your employment history from the past two years:
  Employer’s name and contact details
• Employment dates and pay rate

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NCWorks Career Center Locations

North Carolina operates over 90 NCWorks Career Centers throughout the state. For individuals on the hunt for a new job or career advancement in North Carolina, these centers provide a comprehensive range of services and resources. The goals of these Career Centers aim to enhance the prospects for job seekers and veterans, and improve workforce development across the state.

Find the nearest NCWorks Career Center by selecting your city or county from the table below.

Services available in NCWorks Career Centers

In addition to the resources available at each location, job seekers can access NCWorks Online, where available jobs are listed and updated daily. If you are collecting NC unemployment benefits, this can help you meet your NC work search requirements when you file your weekly claim to maintain UI eligibility.  You may also access the online NC unemployment calculator to estimate your weekly benefit amount.

The website also provides a wealth of labor market information, including labor market facts that can help individuals understand the trends and requirements in various fields.

NCWorks Career Centers provide personalized service for individuals looking for employment. These services include resume building, interview training programs, and one-on-one career guidance. The centers also host regular job fairs, where employers and job seekers can interact, thereby increasing the likelihood of successful employment connections.

Career Center services include, but are not limited to:

Job fairs: NCWorks Career Centers often assist in organizing job fairs, providing a platform for employers and job seekers to directly interact and foster employment opportunities.

Valuable and up-to-date labor market facts: The centers offer valuable labor market information, including current facts and future projections related to wages, to help individuals understand the economic landscape and set realistic career expectations.

Job referrals: As a service to employers, NCWorks Career Centers offer job applicant screening services and provide referrals to qualified candidates to streamline the hiring process.

Employee training resources: In support of continuing education and skills development, NCWorks Career Centers provide numerous employee job training resources for a variety of occupations.

Job interview rooms: To facilitate the hiring process, NCWorks Career Centers offer private spaces where employers can conduct job interviews.

Reference library: Each Career Center has a reference library with a wealth of resources, from business directories to information on various training programs.

Information on tax credits for employers: NCWorks provides employers with crucial information regarding tax credits available when hiring specific groups, such as veterans or individuals from the Work Opportunity Tax Credit program.

Layoff/closure prevention services for employers: NCWorks offers services aimed at preventing layoffs or business closures, providing employers with strategies and resources to navigate challenging economic situations.

A unique feature of NCWorks Career Centers is their localized focus. Each center is focused on the labor market of its respective county, whether that be Forsyth County, Ashe County, Cumberland County, Hoke County, or others. This means job seekers receive assistance and information relevant to their local markets, increasing their chances of success. NCWorks Career Centers also work closely with community colleges and other local social services to provide continuing education opportunities and additional assistance programs.

For veterans, NCWorks Career Centers offer specialized veterans services. Recognizing the skills and experiences our veterans bring, these centers provide resources tailored to their unique needs. Whether it’s translating military experience into civilian job skills or navigating the job market after service, veterans receive comprehensive support.