Missouri Unemployment Contact Information

Missouri Unemployment Phone Numbers

Sometimes you need to contact the Missouri Division of Employment Security for help on unemployment related matters.

Be all set for long wait times because lots of people are trying to call. Be tolerant and you will get through to someone who can assist you. Even though it is frustrating to wait so long, be courteous while speaking to a concerned person. The staffers on the other line are over-worked and are doing everything to help you.

If the phone lines are busy when you call, try again in a few minutes. Once you’re queued up to talk with a representative, don’t hang up and call back. Doing so will only lengthen your wait and send you back to the end of the line. Calls are answered in the order that they are received.

If you have questions about your initial application for Missouri unemployment, you can call a regional number for help.

Regional Claims Centers representatives are available from 8 am to 5 pm Central Time, Monday through Friday, except holidays.

• Jefferson City: 573-751-9040
• Kansas City: 816-889-3101
• St. Louis: 314-340-4950
• Springfield: 417-895-6851
• Outside Local Calling Area: 800-320-2519

Appeals

The Appeals phone number is 573-751-3913. You have the right to file an appeal if you disagree with a decision about your UI benefits. Learn more.

Overpayments

If you have questions about an overpayment, you can call 573-751-4058, option 4. There may be an issue with your reported earnings. You can use the Missouri unemployment calculator to estimate your benefits and ensure your payments are correct.

For questions about our Overpayment Repayment Plan, call 573-751-4058, option 1.

Reporting Fraud

If you know someone who is committing Missouri unemployment fraud, you can report it by calling the Fraud hotline at 573-751-4058, option 5. Learn more.

Information to have ready when you call:

When you call the unemployment office to file a claim or ask about your Missouri unemployment benefits, you should have the following information ready to ensure a smooth process:

• Personal Information: This includes your full legal name, Social Security number, and contact information like your address, email, and phone number.
• Employment History: Be ready with information about your previous employers for the last 18 months. This should include the company names, addresses, phone numbers, and the dates you were employed.
• Reason for Unemployment: Be prepared to explain the reason for your unemployment. This is a major factor in determining your eligibility for Missouri UI benefits.
• Income Information: This includes your wage information and any other sources of income you may have, such as pension or retirement income.
• Banking Information: If you plan to use direct deposit for your benefits, you will need your bank account and routing numbers.
• Alien Registration Number: If you’re not a U.S. citizen, you’ll need your Alien Registration Number.

Providing accurate and complete information can help to quickly resolve your issue.

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Missouri Job Center Locations

Filing and determination of eligibility for Unemployment Benefits is handled at the Department of Labor and Industrial Relations, Division of Employment Security (DES). As a requirement of receiving Unemployment Benefits, you may be instructed to go to a Missouri Career Center for 4-week reporting.

Missouri Career Centers only handle reemployment and training. Questions dealing specifically with your Unemployment Benefits must be directed to DES staff.

You can file a claim at one of the Regional Call Centers (RCC) listed below:

Missouri Job Centers provide a valuable resource for job seekers across the state. These centers offer a variety of services to help individuals find meaningful employment.

These career centers can provide you with tools to help you make a great first impression on potential employers. Whether you’re unemployed or looking to change careers, visiting a Missouri Job Center in person is an important first step.

Employment Services available at your Missouri Career Center

Access to Computer Resources

Missouri Job Centers provide access to computers and the internet. This is helpful for those who don’t have access to a computer at home. It allows for job searching, preparing resumes, and submitting applications – which helps you meet Missouri work search requirements to maintain eligibility for unemployment benefits.

Job Matching

Missouri Job Centers can match your skills and experience with suitable work opportunities. This can significantly streamline your job search process and improve your chances of receiving a job offer.

Resume Writing Assistance

Crafting a compelling resume can often be the difference between landing an interview or not. The centers provide expert guidance on resume writing, helping individuals effectively showcase their skills and experience, and increasing their chances of securing employment.

WorkKeys / National Career Readiness Certificate (NCRC)

At Missouri Job Centers, you have the opportunity to earn the NCRC, which is a credential that you have essential workplace skills. This certificate can enhance your employability and stand out to potential employers. It is beneficial for both unemployed individuals and employers seeking candidates with proven capabilities.

Career Networking

Networking can often lead to job opportunities that aren’t widely advertised. The centers offer resources and events that facilitate career networking, allowing individuals to connect with potential employers, industry professionals, and peers. This can be particularly important for local offices and official government organizations looking for new talent.

Veteran Services

Each Missouri Career Center is dedicated to supporting veterans in their transition from military service to the civilian workforce. They offer priority service to veterans and their eligible spouses, allowing them to leverage their skills and experience.

In addition to these specific employment services, Missouri Job Centers offer job training and apprenticeship opportunities. Whether you’re in large cities like St. Louis and Kansas City or smaller areas like Jefferson City and St. Joseph, visiting your local office can be very beneficial while you look for a new job.