Ohio Unemployment Phone Number

The state of Ohio offers many different resources for unemployed Ohio workers as they apply for benefits. Help is right at your fingertips, whether you need assistance with submitting or checking the status of a claim, navigating the appeals process, or help finding a new job.

Many of these resources are available online or over the phone, while others provide their greatest benefit through an in-person visit to a local Ohio job center. We’ve gathered all the contact information you need to make the most of your Ohio unemployment insurance benefits.

Ohio Phone Numbers

Ohio Unemployment Phone Numbers

The Ohio UI office is divided into several different departments that focus on a particular facet of the unemployment benefits process. Before you call, it’s a good idea to make sure you’re familiar with the choices of departments and feel confident that you’re directing your call to the right place.

Here is a list of some of the most common and helpful phone numbers within the Ohio UI benefits office:

• Phone number for general information about Ohio unemployment benefits: 877-644-6562. You can call this number for general information – or if you’re looking for info regarding a pre-existing unemployment claim. Agents also may take your initial Ohio unemployment application via this number.
• For tax information: 614-466-2319. Call this number if you are an employer and you have questions about payment of your unemployment taxes.
• Bureau of Policy, Training and Technical Support: 866-733-0025. This is the number to call for information about mass layoffs and the Shared Work Ohio program.
• Unemployment Insurance Trade: 866-288-0989. Call this office with questions regarding Adjustment Assistance (TAA), Trade Reemployment Assistance (TRA), Trade Training Assistance (TAA), Reemployment Trade Adjustment Assistance (RTAA), or Health Coverage TaxCredit (HCTC).
• Unemployment Insurance Finance: 614-995-5691. This division of the Ohio UI office can help you with questions about your direct deposit information, 1099-G tax forms, your US Bank ReliaCard, child support intercepts, or making a repayment toward an unemployment benefits overpayment.
• To file a weekly claim via text: Text the word START to 36230 from the mobile number that is on file with the state of Ohio. You’ll then be able to answer questions and submit your claim each week.

Information to have when calling the Ohio UI office

The more information you can provide to an Ohio unemployment customer service representative, the better able they will be to help with your particular problem. That’s why it’s so important to gather all the pertinent information about your UI benefits claim before you call the Ohio UI office.

Here are some of the most important items to have handy before you make your call:

• Your Social Security number – having this number handy makes it easier for workforce professionals to find your information in the system, and to ensure that the information is connected to you. This is also a good opportunity to verify that your Social Security number is captured correctly within the Ohio UI benefits system.
• Your dates of employment for the last 18 months – Your customer service representative may have questions about your employment history. Have information ready about each employer listed in your benefits claim. This can make a huge difference in empowering your representative to give you the best possible level of service.
• Pen and paper – Your UI benefits representative will likely share information with you that you’ll need to refer to later. Have a pen and paper or computer ready when you call so that you can take notes during your conversation.